Terms of Service

Welcome to thecrushhk. These Terms of Service (“Terms”) govern your access to and use of our website and our handcrafted table runner products. By visiting or purchasing from our website, you agree to comply with these Terms. Please read them carefully before using our site.

If you do not agree to these Terms, you should not use our website or make any purchases from thecrushhk.

1. About thecrushhk

thecrushhk is a U.S.-based brand specializing in handcrafted table runners and home decor textiles, designed with quality craftsmanship, natural materials, and unique artistic details to enhance your living space.

2. Use of the Website

By using this website, you represent that:

You are at least 18 years old or have legal parental/guardian consent.
You will use this website only for lawful purposes and in accordance with these Terms.
You will not engage in activities that disrupt or damage the website or its functionality.

We reserve the right to deny access, suspend accounts, or cancel orders if any activity is deemed fraudulent or in violation of our policies.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, occasional errors may occur. thecrushhk reserves the right to correct such errors and update product details without prior notice.

All items are handmade, and slight variations in color, size, or design are natural characteristics of handcrafted products. These variations should not be considered defects.

Product availability is subject to change at any time without notice. If an item becomes unavailable after you place an order, we will notify you and issue a full refund.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate, complete, and current billing and shipping information. Orders may be canceled or delayed if incorrect information is provided.

We accept the following payment methods:
Shop Pay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.

All payments are securely processed through encrypted, PCI-compliant gateways. thecrushhk does not store full payment details.

5. Shipping and Delivery

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Handling Time: 2–3 business days (Monday–Friday)
Transit Time: 5–7 business days (Monday–Friday)

Shipping fee: $5.99 per order. Delivery times are estimates and may vary due to factors beyond our control such as carrier delays or weather conditions.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. thecrushhk accepts returns and exchanges under the following conditions:

Return Period: 30 days from delivery date
Condition: Products must be new, unused, and in original packaging
Return Method: By mail
Restocking Fees: None
Refund Processing Time: 5 business days after receiving returned item
Return Shipping Costs: Customer responsibility unless item is defective or damaged

Please contact support@thecrushhk.com before sending a return to receive detailed instructions.

7. Intellectual Property Rights

All content on thecrushhk, including text, images, graphics, logos, and product designs, is the property of thecrushhk and protected under copyright and trademark laws. You may not copy, reproduce, or distribute any content without prior written permission.

8. Pricing and Promotions

All prices are listed in U.S. dollars and are subject to change without notice. Promotions or discounts cannot be combined unless stated. We reserve the right to modify or terminate promotions at any time.

9. Limitation of Liability

To the fullest extent permitted by law, thecrushhk shall not be liable for indirect or incidental damages arising from:

The use or inability to use our website or products
Delivery delays caused by external factors
Errors in product descriptions

10. Warranty Disclaimer

All products are handmade and may have slight variations. Products are provided “as is” without warranties of merchantability or fitness for a particular purpose.