Payment Policy

At thecrushhk, we are committed to providing a secure and convenient checkout experience for all customers purchasing our handcrafted table runners and home decor textiles. This Payment Policy explains the payment methods we accept, our security practices, and important information regarding transactions.

1. Accepted Payment Methods

We offer multiple secure payment options to make shopping easy and flexible:

Shop Pay
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
PayPal

All payment options are available directly on our checkout page for your convenience.

2. Payment Processing

All payments are processed securely through encrypted, PCI-compliant payment gateways. thecrushhk does not store your full payment card information on our servers.

When you place an order, your payment is authorized and securely transmitted to our payment processor. Once the transaction is approved, we begin processing your order for fulfillment.

3. Order Verification

To prevent unauthorized transactions, thecrushhk may perform verification checks, including:

Billing and shipping address confirmation
Contacting customers for verification if needed

Orders may be delayed or canceled if we cannot confirm payment or if the transaction appears suspicious.

4. Payment Security

Your security is our top priority. We use industry-standard encryption to protect your personal and financial information during transmission. Our website uses SSL (Secure Socket Layer) technology to safeguard sensitive data.

5. Pricing and Taxes

All product prices are listed in U.S. dollars (USD)
Prices are subject to change without prior notice
Applicable sales tax will be calculated at checkout based on your location

6. Payment Authorization

By completing a purchase on thecrushhk, you authorize us to charge the full amount for the products purchased, including applicable taxes and shipping fees ($5.99).

7. Refunds and Payment Reversals

Refunds for returned or canceled orders will be processed using the original payment method according to our Return & Refund Policy.

Refunds are typically processed within 5 business days after receiving the returned item
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account

8. Disputed Transactions

If you believe there is an error or unauthorized charge on your account, please contact support@thecrushhk.com immediately. We will investigate and work with you and the payment provider to resolve the issue promptly.