Return & Refund Policy

At thecrushhk.com, we are committed to providing a secure and convenient checkout experience for all customers purchasing our handcrafted table runners and home decor textiles. This Payment Policy explains the payment methods we accept, our security practices, and important information regarding transactions 

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Return period: Within 30 days from the delivery date
  • Product condition: Items must be unused by the customer, in the same condition as received, and returned with the original packaging and all included accessories., unused, and in original packaging
  • Exchanges: Accepted for new items only

Items that do not meet these requirements may not be eligible for a return or exchange.

2. How to Initiate a Return or Exchange

To begin a return or exchange:

  • Contact our support team at support@thecrushhk.com
  • Provide your order number and a brief explanation
  • Follow the instructions provided to ship your item

Please do not return items without contacting customer support first.

3. Return Method and Shipping Costs

All returns must be sent by mail to Return Address:
thecrushhk
24823 W Northwood Dr, Olmsted Falls, OH 44138, United States

  • Return shipping costs: Customers are responsible unless the item is defective, damaged, or incorrect
  • No restocking fees for eligible returns

4. Refund Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 5 business days
  • Refunds are issued using the original payment method
  • Processing time may vary depending on your bank or payment provider

5. Exchanges

If you wish to exchange a product:

  • Contact support to confirm availability
  • Ship the original product as instructed
  • Replacement will be sent after inspection

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately
  • Provide your order number
  • Include photos of the issue

We will guide you through the return or replacement process. Return shipping is covered in these cases.

7. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used, altered, or damaged items after delivery
  • Gift cards or digital downloads (if applicable)

8. Customer Support

For any questions or assistance:

  • Email: support@thecrushhk.com
  • Phone: +1 814-397-9009
  • Address: 24823 W Northwood Dr, Olmsted Falls, OH 44138, United States

Support hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

We aim to respond within 24–48 business hours.

9. Why Choose thecrushhk.com

  • Hassle-free returns and exchanges
  • Free return shipping for defective items
  • No restocking fees
  • Fast refund processing
  • Dedicated customer support

At thecrushhk.com, we are committed to ensuring your satisfaction with every purchase.