Privacy Policy

Welcome to thecrushhk. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website and purchase our handcrafted table runner products.

If you do not agree to this Privacy Policy, you should not use our website or make any purchases from thecrushhk.

1. About thecrushhk

thecrushhk is a U.S.-based business specializing in handcrafted table runners and home decor textiles, designed with quality craftsmanship and attention to detail to enhance your living space.

2. Information We Collect

When you use this website, place an order, or contact us, we may collect personal information such as your name, billing and shipping address, email address, phone number, payment information, and order details.

We may also automatically collect certain technical information, including your IP address, browser type, device information, and browsing activity on our website.

3. How We Use Your Information

We use your personal information to process orders, provide customer support, communicate with you regarding your purchases, improve our website and services, prevent fraudulent activity, and comply with legal obligations.

We may also use non-personal browsing and device data to analyze website performance and enhance your shopping experience.

4. Orders and Payment

By placing an order, you agree to provide accurate information. Incorrect details may result in delays or cancellation.

We accept: Shop Pay, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal.

All payments are securely processed. thecrushhk does not store full payment details.

5. Shipping and Delivery

Order Cut-off Time: 5:00 PM (EST)
Handling Time: 2–3 business days (Mon–Fri)
Transit Time: 5–7 business days (Mon–Fri)

Shipping fee: $5.99. We use your shipping and contact information to process, fulfill, and deliver your orders. Delivery times may vary due to external factors.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only as necessary to provide our services and operate our business.

Service Providers: Payment processors, shipping partners, and website hosting providers
Legal Requirements: When disclosure is required by law or legal process
Business Operations: In connection with fraud prevention, dispute resolution, or business transfers
Customer Support: To assist with returns, refunds, and exchanges

Return shipping is customer responsibility unless item is defective. Contact support@thecrushhk.com if you have questions about how your information is used.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze traffic. These tools help us improve your browsing experience and website performance.

8. Marketing Communications

We may use your contact information to send service-related messages and, where permitted, promotional communications. You may opt out of marketing messages at any time.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system can guarantee absolute security.

10. Data Retention

Your personal information is retained only for as long as necessary to fulfill orders, provide support, comply with legal obligations, and maintain business records.

11. Third-Party Services

We are not responsible for third-party websites or services. We encourage you to review their privacy policies before submitting any personal information.