FAQs

Welcome to the thecrushhk FAQs page. Here, we’ve answered the most common questions about our handcrafted table runners, orders, shipping, returns, and more.

1. What makes thecrushhk products unique?

At thecrushhk, we specialize in handcrafted table runners made from high-quality materials and designed with attention to detail. Each piece reflects artisan craftsmanship, combining functionality with aesthetic appeal to enhance your home decor.

2. Where is thecrushhk located?

Our main office and fulfillment center are located at:

24823 W Northwood Dr, Olmsted Falls, OH 44138, United States

We proudly serve customers across the United States through our online store.

3. How long does order processing take?

We typically process all orders within 2–3 business days (Monday–Friday). Orders placed after 5:00 PM (EST) will be processed the next business day.

4. What is the estimated delivery time?

Most orders are delivered within 7–10 business days.

• Handling Time: 2–3 business days (Mon–Fri)
• Transit Time: 5–7 business days (Mon–Fri)

Delivery times may vary due to weather, holidays, or carrier delays.

5. Do you offer free shipping?

No. We currently offer a flat shipping fee of $5.99 on all orders.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges under the following conditions:

• Return Period: 30 days from delivery
• Condition: Items must be new and unused
• Return Method: By mail
• Restocking Fees: None

Customers are responsible for return shipping unless the item is defective. Refunds are processed within 5 business days after we receive your return.

7. How do I start a return or exchange?

To start a return or exchange:

1. Contact us at support@thecrushhk.com with your order number and issue details
2. Follow the instructions provided by our support team

Please do not send items back without contacting us first.

8. What payment methods do you accept?

We accept secure payment methods including:

• Shop Pay
• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• PayPal

All payments are processed via secure, encrypted gateways.

9. How do I track my order?

Once your order ships, you will receive a tracking number via email. You can use it to track your package in real time.

10. What if my order arrives damaged or defective?

If your item arrives damaged, please contact support@thecrushhk.com immediately with your order number and photos. We will resolve the issue with a replacement or refund.

11. Do you ship internationally?

Currently, we primarily serve customers within the United States. For international shipping inquiries, please contact our support team.

12. What are your customer support hours?

Our support team is available:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)
• Saturday: 10:00 AM – 3:00 PM (EST)
• Sunday: Closed

You can email us anytime at support@thecrushhk.com

13. Are your products suitable for gifting?

Yes. Our handcrafted table runners make thoughtful gifts for housewarmings, weddings, holidays, and special occasions.

14. Is my personal information secure?

Yes. We use secure, encrypted checkout systems to protect your data and never share your information unnecessarily.

15. How can I contact thecrushhk?

For any questions or support:

Email: support@thecrushhk.com

Phone: +1 814-397-9009

Address: 24823 W Northwood Dr, Olmsted Falls, OH 44138, United States

We aim to respond within 24–48 business hours.

Shop with Confidence

At thecrushhk, we are committed to delivering high-quality handcrafted table runners with secure transactions and reliable customer service. Shop with confidence and bring handcrafted beauty into your home.