Shipping Policy

At thecrushhk, we are committed to delivering your handcrafted table runners safely, efficiently, and on time. This Shipping Policy outlines all important details about order processing, shipping times, and delivery expectations.

1. Order Cut-Off Time

To ensure timely processing, all orders must be placed before 5:00 PM (GMT-05:00) Eastern Standard Time, New York. Orders received after this time will be processed the following business day.

2. Handling Time

After your order is placed, our team carefully prepares your item(s) for shipment.

Handling Time: 2–3 business days (Monday–Friday)
Orders are not processed on weekends or U.S. public holidays.

3. Shipping Methods and Transit Times

We offer a flat shipping rate of $5.99 for all orders.

Delivery Time: Typically 5–7 business days from the date of shipment, depending on your location.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or holidays.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and carrier information. You can use this tracking number to monitor your shipment in real time until it arrives.

5. Shipping Address Accuracy

Please ensure that your billing and shipping addresses are accurate and complete. thecrushhk is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

6. International Shipping

Currently, thecrushhk primarily ships within the United States. For international shipping inquiries, please contact our support team.

7. Shipping Delays

While we strive for timely delivery, delays may occur due to:

Carrier service interruptions
Severe weather conditions
Holidays or high-volume periods

We appreciate your patience and will provide updates if your order is affected.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@thecrushhk.com. Include your order number and photos if applicable. We will work quickly to resolve the issue.

9. Combined Shipping

Multiple items in a single order are usually shipped together. In some cases, items may be shipped separately for faster delivery. Tracking details will be provided for each shipment.